December 14, 2025 at 10:00 pm #210500

Hi there ! I hqve purchqsed the pro version of UlTrqvel; But when installed it on local wamp, it doesn t work at all ! Seems wamp debug messqge; Such a mess for -à euros ? I don not thqnk you

December 16, 2025 at 10:15 pm #210505

@lateamrigal, we apologize for the trouble you’re experiencing with our theme. Could you please share a screenshot of the error or the debug log? That would help us identify the actual issue more easily and assist you more effectively.

December 21, 2025 at 10:56 pm #210506

Hi,
My IP detected as spam +++, impossible to attach copies of the screen: it is becoming more and more decevant.
The context: existing site, local redesign (wamp). The free version works. The upgrade to the pro version is unusable: display of a php table: problem with an array, a priori.
A fresh install on a Lamp (Linux), seems to work roughly
That an upgrade sometimes requires adjustments, I’m used to it. But this level of mediocrity is unheard of.
I am waiting for a quick and efficient response. Or a refund.

December 21, 2025 at 11:13 pm #210509

@lateamrigal, Thank you for your response.

As the issue appears to be occurring on your local site, we tested the theme in our own local environment using LocalWP. During our testing, we did not encounter any issues.

For your reference, please find the screen recording below:
https://www.awesomescreenshot.com/video/47695099?key=1f7c049f452f7d5f41c179d93834b8c6

Regarding the issue you are facing, could you please share a screenshot of the problem or any available debug logs? You may send them directly to prashant.themepalace@gmail.com so that we can review and further investigate the cause.

Additionally, we kindly request you to activate the Ultravel Pro theme on your live staging site and check whether the same issue occurs there as well. This will help us determine whether the issue is specific to the local environment.

Looking forward to your update.

Regards,