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You don't need to pay to claim: FCA launches nationwide car finance campaign
Дата публикации: 01-01-1970 00:00:00


Millions of car finance customers who may be owed compensation can get help making a complaint for free, as the FCA launches a national advertising campaign.
Research by the FCA found that 27% of car finance customers lack confidence to make a complaint without using a claims management company (CMC) or law firm, despite free tools from the FCA being available.Sheree Howard, executive director at the FCA, said: 'Many people who may be owed compensation aren’t sure where to start or don’t realise they don’t have to pay someone to make a complaint. Our free tools are there to help people feel claim confident – so they can get any money owed back without it costing them a penny.'Many car finance customers are already acting – 59% have made or are considering a claim – but a significant group (23%) say they are unsure of their options.The campaign – running across TV, radio, print, billboards and social media until 6 September – directs people to a free template complaint letter on the FCA website. More than 80% of those surveyed said this would make them more confident complaining directly to their lender.Notes to editorsSee the TV advert.The FCA used Kantar to survey 1,000 motor finance customers online between 25 and 28 June 2026: UK adults aged 18+ who currently hold, or have held, a motor finance arrangement in their own name or jointly.The FCA has launched a £2m advertising campaign to help people concerned about their car finance feel confident making a complaint.More information for consumers can be found on the FCA website.The campaign runs from 27 July to 6 September 2026. Advertising will reach audiences across the country through video on demand platforms (expected to be seen almost 11 million times), alongside 2,180 outdoor placements, national radio stations, print titles with a combined circulation of nearly 3 million, and social media channels including Facebook, Instagram and TikTok.In March, the FCA launched a redress scheme, with consumers expected to be compensated £7.5bn. The scheme is currently partially suspended due to legal challenges. The FCA plans to defend it robustly.


Основное содержимое страницы с новостью.

Millions of car finance customers who may be owed compensation can get help making a complaint for free, as the FCA launches a national advertising campaign.

Research by the FCA found that 27% of car finance customers lack confidence to make a complaint without using a claims management company (CMC) or law firm, despite free tools from the FCA being available.

Sheree Howard, executive director at the FCA, said: 'Many people who may be owed compensation aren’t sure where to start or don’t realise they don’t have to pay someone to make a complaint. Our free tools are there to help people feel claim confident – so they can get any money owed back without it costing them a penny.'

Many car finance customers are already acting – 59% have made or are considering a claim – but a significant group (23%) say they are unsure of their options.

The campaign – running across TV, radio, print, billboards and social media until 6 September – directs people to a free template complaint letter on the FCA website. More than 80% of those surveyed said this would make them more confident complaining directly to their lender.

Notes to editors
  • See the TV advert.
  • The FCA used Kantar to survey 1,000 motor finance customers online between 25 and 28 June 2026: UK adults aged 18+ who currently hold, or have held, a motor finance arrangement in their own name or jointly.
  • The FCA has launched a £2m advertising campaign to help people concerned about their car finance feel confident making a complaint.
  • More information for consumers can be found on the FCA website.
  • The campaign runs from 27 July to 6 September 2026.  
  • Advertising will reach audiences across the country through video on demand platforms (expected to be seen almost 11 million times), alongside 2,180 outdoor placements, national radio stations, print titles with a combined circulation of nearly 3 million, and social media channels including Facebook, Instagram and TikTok.
  • In March, the FCA launched a redress scheme, with consumers expected to be compensated £7.5bn. The scheme is currently partially suspended due to legal challenges. The FCA plans to defend it robustly.

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