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Спутники
РН
SpaceX
Роскосмос
NASA
СпутникиРНSpaceXРоскосмосNASAAmazon Connect Customer now gives supervisors visibility into how well agents followed their schedules with historical agent adherence metrics on dashboards. The new metrics include scheduled time, adherent time, non-adherent time, and adherence percentage. You can group these metrics by shift activity to understand adherence patterns across different parts of an agent's day, such as work, break, or training. For example, a supervisor reviewing weekly performance identifies that an agent consistently returns late from lunch, enabling a targeted coaching conversation.
Historical agent adherence metrics are available in all AWS Regions where Amazon Connect Customer agent scheduling is available. To learn more about analytics dashboards, see the Amazon Connect Customer Administrator Guide. To learn more about Amazon Connect Customer, visit the Amazon Connect Customer website.
Amazon Connect Customer now gives supervisors visibility into how well agents followed their schedules with historical agent adherence metrics on dashboards. The new metrics include scheduled time, adherent time, non-adherent time, and adherence percentage. You can group these metrics by shift activity to understand adherence patterns across different parts of an agent's day, such as work, break, or training. For example, a supervisor reviewing weekly performance identifies that an agent consistently returns late from lunch, enabling a targeted coaching conversation.
Historical agent adherence metrics are available in all AWS Regions where Amazon Connect Customer agent scheduling is available. To learn more about analytics dashboards, see the
Amazon Connect Customer Administrator Guide. To learn more about Amazon Connect Customer, visit the
Amazon Connect Customer website.
| # | Наименование новости | Тональность | Информативность | Дата публикации |
|---|---|---|---|---|
| 1 | Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies | 0 | 3.6 | 17-08-2026 |
| 2 | Amazon Connect Customer adds one-click drill-down on real-time metrics dashboards | 0 | 9.86 | 06-08-2026 |
| 3 | Amazon Connect Customer launches performance dashboard for Cases | 0 | 5.83 | 11-08-2026 |
| 4 | Amazon Connect Customer supports manual assignment of queued agent-first callbacks | 0 | 9.58 | 12-08-2026 |
| 5 | Amazon WorkSpaces Applications now publishes enhanced observability metrics | 0 | 6.67 | 06-08-2026 |
| 6 | Amazon WorkSpaces now publishes enhanced observability metrics | 0 | 6.34 | 06-08-2026 |
| 7 | Monitor agent adoption with Datadog Agent Console | 0 | 6.05 | 09-06-2026 |
| 8 | AWS Billing and Cost Management introduces Managed Dashboards | 0 | 8.44 | 14-08-2026 |
| 9 | Amazon CloudWatch Alarms now supports wall clock evaluation windows | 0 | 5.6 | 07-08-2026 |
| 10 | Amazon SageMaker Unified Studio now supports data profiling and anomaly detection | 0 | 5.62 | 18-08-2026 |