AI

Hexaware Technologies Ltd. today introduced the Zero Friction Enterprise, a delivery framework that folds the information technology services company’s modernization, cybersecurity, engineering, operations, quality and enterprise software practices into a single offering aimed at the drag that builds up inside large technology estates.

The argument behind it is one of accumulation. Aging code, security exposure, delayed delivery, operational noise, defects that surface late and dependence on third-party software are each manageable in isolation. Taken together, Hexaware argues, they erode an enterprise’s ability to respond and adapt at all.

Companies typically attack those constraints through separate programs run by separate teams, according to Hexaware. The framework’s premise is that treating them as one connected system produces better results than fixing them one at a time.

Six pillars sit under the framework, each named for the thing it is meant to drive to zero. Zero Vulnerability covers zero-trust, identity-first security. Zero Tech Debt covers modernization. Zero Backlog is artificial intelligence-native engineering that carries teams from requirements through build, test and release. Zero Defects is AI-led quality engineering, Zero Tickets is AI-led operations meant to resolve incidents before users notice them, and Zero License is agent-built capability intended to cut enterprise reliance on per-seat software licenses.

Zero License is the one customers have already seen. Hexaware launched it as a standalone offering in February, pitching agentic AI as a replacement for software-as-a-service workflows in healthcare, insurance, banking, manufacturing and utilities.

Underneath the pillars is a layer the company calls Infinite Trust, spanning data readiness, security, governance and observability, which Hexaware positions as the precondition for running AI across an estate at scale.

Delivery runs through Zerovity, Hexaware’s AI delivery layer. It coordinates migration, modernization, agentic software development, AIOps, release, cloud operations and enterprise workflows through a single view of areas that normally sit in silos.

“Our vision is to help every customer become a Zero Friction Enterprise,” said R. Srikrishna, chief executive and executive director of Hexaware. “That begins with understanding each customer closely enough for them to feel like they are our only customer. We can then identify the constraints slowing progress across their business and technology estate and address them with the right combination of AI, expertise, and judgment.”

Siddharth Dhar, president and global head of digital IT operations and AI, said AI now gives enterprises a connected view across infrastructure, operations, engineering, service and business workflows, with an agentic layer on top giving clients “one command center” for applying improvements across the system.

The framework arrives on the back of a rapid product increase. Hexaware launched the Agentverse agent platform and a set of AI-powered software development lifecycle tools earlier this year, and Srikrishna said in the company’s second-quarter results that its AI labs are launching a new offering every month.

Hexaware is headquartered in Navi Mumbai. The company listed on the National Stock Exchange of India in February 2025 after five years off the public markets. Carlyle Group Inc. has held a majority stake since 2021. Headcount stood at 34,506 at the end of June.