Дата публикации: 17-08-2026 04:00:00

This IDC study presents IDC's worldwide communications platform as a service (CPaaS) taxonomy for 2026. It defines the CPaaS market, establishes the primary segments and subsegments used for IDC market sizing and forecast work, and clarifies scope boundaries with adjacent markets including unified communications and collaboration, contact center as a service, and standalone identity and AI software. The taxonomy organizes the CPaaS market into six primary segments: messaging APIs, voice APIs, video APIs, network APIs, other APIs, and miscellaneous services, with associated subsegments reflecting how vendors package and sell programmable communications capabilities. This document is intended for CPaaS providers, telecom operators, technology buyers, and investors that need a consistent framework for analyzing the CPaaS market, positioning vendor portfolios, and interpreting IDC CPaaS market sizing and forecast research."The CPaaS market in 2026 is defined by the convergence of channel APIs, network APIs, and AI-enabled automation into unified intelligent customer engagement platforms. This taxonomy organizes the market to reflect how vendors provide programmable communications beyond isolated channels into intelligent integrated platforms." — Masarra Mohamed, senior research analyst, Communications Platform as a Service, IDC

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