The Support Team plays a crucial role in helping WordPress users across the globe by answering questions, solving problems, and improving the overall user experience in the WordPress.org support forums.
Whether you’re new to WordPress or an experienced contributor, there’s always a place for you here.

What Does the Support Team Do?

The Support Team focuses on helping users succeed with WordPress by:

• Answering questions in the WordPress.org support forums
• Troubleshooting issues related to plugins, themes, and core Core is the set of software required to run WordPress. The Core Development Team builds WordPress.
• Guiding users toward best practices and solutions
• Improving support documentation and resources
• Helping keep discussions organized and welcoming

Support is often the first touchpoint for users, making this team one of the most impactful in the WordPress ecosystem.

• Getting new contributors started with the support forums
• Identifying unanswered or pending topics
• Working together on real user issues
• Sharing best practices for effective support replies
• Collaborating on improving support workflows

If you’ve never contributed before, this is one of the easiest and most rewarding ways to start.

Your Path as a Contributor
There are multiple ways you can contribute to the Support Team:

Getting Started
Create or log in to your WordPress.org account

• Join the #forums channel on Make WordPress Slack Slack is a Collaborative Group Chat Platform https://slack.com/. The WordPress community has its own Slack Channel at https://make.wordpress.org/chat/
• Learn how the support forums work

Start Contributing

• Pick unanswered topics and try helping users
• Test issues on your local site before replying
• Learn how to guide users with clarity and empathy

Grow Further

• Help moderate discussions
• Contribute to support documentation
• Mentor new contributors

Support can sometimes be tricky — every issue is different.
But don’t worry:

• You’ll have table leads and experienced contributors to guide you
• You can ask questions anytime during the day
• Collaboration is encouraged — no one works alone

Every reply you write helps someone move forward.

Why Join the Support Team?

• Make a real impact by helping WordPress users
• Improve your problem-solving and communication skills
• Be part of a global, welcoming community
• Build confidence and grow within open source Open Source denotes software for which the original source code is made freely available and may be redistributed and modified. Open Source **must be** delivered via a licensing model, see GPL.

Support is where learning meets contribution.

Meet Your Table Leads
The Support Team at WordCamp Asia 2026 will be led by:

They’ll help you get started, guide you through contributions, and ensure you have a great experience.

Helpful Resources

• Support Team Handbook
• Getting Started at a Contributor Day
• WordPress.org Support Forums
• #forums on Make WordPress Slack
• WordCamp Asia 2026 Contributor Day FAQ

Don’t forget your laptop and charger! 💻

Not Sure Which Team Is Right for You?
If Support sounds interesting but you want to explore other options, check out Make WordPress’s Find Your Team tool.
We look forward to seeing you at the Support table. Come help someone move forward.

#contributor-day, #forums, #support, #wcasia2026