About this research

This study is Pew Research Center’s latest effort to explore how Americans use and view artificial intelligence (AI). The study also dives into who uses chatbots and has smart home devices with AI features. It also explores what impact people think AI will have on society and on them, personally.

Why did we do this?

The Center conducts research to inform the public, journalists and decision-makers. Tracking the rise of AI in society has been a key priority for us over the years. It’s important to understand how people use AI in their lives and how they feel these tools will impact themselves and society.

Learn more about Pew Research Center.

How did we do this?

Americans’ use of and views about artificial intelligence (AI) aren’t the same across groups, with race and ethnicity often playing a big factor.

Asian adults stand out for their chatbot use and are often more optimistic about the future and impact of AI.¹⁰

This is part of a larger survey by Pew Research Center on how U.S. adults use and think about AI. Jump to the main story to learn more.

AI chatbot use and awareness

Overall, about half of U.S. adults say they use chatbots. But this share is higher for Asian adults.

Seven-in-ten Asian adults say they use these tools. By contrast, roughly half or fewer of Hispanic, Black or White adults report doing so.

This pattern is similar to what we found in 2024.

Asian Americans are also more likely to say they use chatbots daily. Roughly half report doing so, compared with about a quarter or less of Hispanic, Black and White Americans.

Awareness of AI chatbots

The vast majority of Americans are at least somewhat familiar with AI chatbots. But Asian Americans are especially likely to say they’ve heard a lot about these tools.

About seven-in-ten Asian adults say this. By comparison, less than half of Black, Hispanic, and White adults say the same.

Awareness of AI more broadly generally follows a similar pattern.

How people use chatbots

Americans use chatbots in a variety of ways, particularly to search for information and, among those employed, for tasks at work.

Still, Asian adults are far more likely than other groups to use chatbots to search for information. About two-thirds of Asian adults do this, compared with about four-in-ten Hispanic, Black and White adults.

Similarly, 60% of employed Asian adults use chatbots for tasks at work. This is higher than the shares of Hispanic, Black and White workers who do so.

Asian adults are also most likely to create or edit images or videos, seek medical advice and get news with chatbots.

White adults are least likely to use chatbots in a few different ways, such as getting news or diet and fitness information.

Views about AI

In addition to using chatbots at higher rates, Asian adults are the only group in which views about AI’s personal impact tilt more positive than negative.

For example, Asian adults are about twice as likely to say AI will have a positive impact on them personally over the next 20 years than a negative one (41% vs. 20%).

Asian adults are also more likely to say the technology will have a positive impact on society than other groups. Views on societal impact tilt negative for White, Hispanic and Black Americans.

But people are generally in agreement that AI is advancing too quickly. Majorities of each group say this, including about six-in-ten or more White, Hispanic and Asian adults, and more than half of Black adults. Much smaller shares in each group say AI is advancing at the right pace, and few say it is advancing too slowly.