Bringing extensive international leadership experience across Europe and Asia, Nicolas joins the award-winning lakeside retreat with a proven track record in operational excellence, thoughtful leadership, and developing high-performing teams through strong mentorship.

His people-first approach and unwavering commitment to service excellence will further strengthen the hotel's position as one of China's most distinguished luxury destinations.

Nicolas began his Four Seasons journey in 2004 at Four Seasons Resort Provence at Terre Blanche, France, where he held several Food & Beverage roles that laid the foundation for his career in luxury hospitality. Over the years, he has built an impressive international career across France, Singapore, China, and Indonesia, taking on progressive leadership roles while earning a reputation for operational excellence, collaborative leadership, and a genuine passion for developing people.

Since October 2021, Nicolas has served as Resort Manager at Four Seasons Resort Bali at Jimbaran Bay, where he has been instrumental in enhancing operational performance, strengthening team culture, and elevating the guest experience. Prior to Bali, he held a series of senior Food & Beverage leadership positions within Four Seasons, including Director of Food & Beverage in Bali and Shanghai, and Assistant Director of Food & Beverage in Guangzhou. Throughout his career, he has consistently cultivated high-performing teams while delivering exceptional guest experiences rooted in authentic, personalized hospitality.

Beyond his property leadership, Nicolas has made significant contributions across the Asia Pacific region. He currently serves as APAC Regional Spa Lead, has participated in multiple Food & Beverage Division Reviews across Asia, and has supported key operational initiatives through task force assignments, including serving as Hotel Manager Task Force at Four Seasons Hotel Osaka. In recognition of his leadership and impact, he was named Hotel Manager of the Year at the Stelliers Asia 2025 awards.

The appointment of Nicolas Senes marks an exciting new chapter for Four Seasons Hotel Hangzhou at West Lake, a tranquil sanctuary nestled within the UNESCO-listed West Lake. Surrounded by serene Jiangnan gardens, the hotel offers an immersive retreat where timeless Chinese heritage meets contemporary luxury through Song Dynasty-inspired architecture, Michelin-starred Jin Sha, and holistic wellness experiences rooted in Traditional Chinese Medicine.

"I am honoured to join the exceptional team at Four Seasons Hotel Hangzhou at West Lake," says Nicolas Senes.

"This remarkable property is deeply connected to the rich cultural heritage and natural beauty of West Lake. Together with our talented team, I look forward to creating meaningful experiences that reflect genuine care, celebrate local culture, and leave lasting memories for every guest.”

Known for his calm, collaborative leadership style and dedication to mentoring future talent, Nicolas believes that exceptional hospitality begins with exceptional people.

He is passionate about fostering an environment where employees feel empowered to grow, innovate, and deliver genuine, heartfelt service. The team at Four Seasons Hotel Hangzhou at West Lake looks forward to an inspiring new chapter under his leadership, continuing to set the benchmark for luxury hospitality in one of China's most iconic destinations.