Tickets for Boston University Student Government’s RhettRockz spring festival, where Swedish singer-songwriter Zara Larsson is slated to perform, went on sale Tuesday. StuGov vice president Tony Wu wrote in a statement to The Daily Free Press that hundreds of tickets still remain.

Despite this, many students raised concerns over the logistical difficulties they faced while navigating the ticket sale.

The sale was officially set to begin at 12 p.m., on a first come, first serve basis for undergraduate students, according to a Monday RhettRockz Instagram post. The tickets were priced at $15 for undergraduate students and $40 for guests.

“We recommend that you have a Ticketmaster account before the RhettRockz sale begins,” reads a second post from Tuesday morning. “To ensure your Ticketmaster account is up to date, access Ticketmaster for account verification purposes only via the link in our bio.”

When students clicked on the link at noon, however, there was already a queue of thousands of students waiting in line for the tickets.

The ticket-buying website displays that no seats are available for RhettRockz. The purchasing process for RhettRockz left many students disappointed in the queue. (EMMA CLEMENT)

The link was provided at 11 a.m., but did not go live until 12 p.m., Wu wrote. 

There were two distinct lines, he wrote. Those who accessed the link without logging in experienced Ticketmaster’s “traffic queue” and not the line for tickets, because students were able to access the link at any time without inputting BU credentials.

”StuGov/CAB are not in charge of the ticketmaster link, which is provided to us by the team at Agganis Arena, and any technical issues that people may have experienced were beyond our control,” Wu wrote. “Ticketmaster is the exclusive ticketing partner of the university, and thus we are required to use them.”

Senior Polly Polyansky was able to secure tickets, but she said the only reason she was able to do so was because she “randomly” checked the Instagram page around 10 a.m., she said.

Freshman Meghan Kirby said she entered the queue just before noon, expecting that everything was “going to work,” only to wait in the queue for three hours and not get tickets.

Other students also faced long wait times in the queue. Freshman Josh Eagle called it “the most brutal waiting experience,” as he waited three and a half hours for his ticket.

Eagle said once his turn was up, the website said the tickets were sold out. But after logging in again, he said he was able to secure tickets.

Senior Maddie Malloy also faced challenges when signing in, as she was only able to obtain tickets with the help of a friend after waiting in the queue herself, believing she was signed in correctly.

Eagle said the instructions on how to sign into Ticketmaster “could have been a little more clear.”

Some BU graduate students said they were also unsatisfied by the sale, as they were unable to buy student tickets. Their only option was to obtain a more expensive guest ticket that was bought for them by an undergraduate student.

In a comment on the Instagram post announcing the ticket sales, Wu wrote that the event is paid for by the Community Service Fee, which is funded exclusively by undergraduate students. 

“Graduate students can come, so long as a current undergraduate student buys them a guest ticket,” he wrote. “As this is an undergraduate student body event paid for with their money, priority is given to undergraduates.”

First-year graduate student Sophia Featherstone said she was “confused” about the fact that graduate students could not buy their own tickets. 

“My main concern with the whole event was that it was never advertised to just undergraduate students,” she said. “And even the tickets themselves are called student tickets.”

First-year medical student Nicky Andrade said there should have been communication beforehand about who would be able to purchase student tickets.

“Communication is key, and having direct, clear communication beforehand of who’s able to get student grade tickets and who is not would have been nice previous to that post,” she said.

Freshman Gabriella Zaytsev also expressed frustration with the lack of communication, and said StuGov has a “responsibility” to be more upfront with its audience.

“It’s their responsibility as the government within BU that represents the students to communicate all of their events and activities, especially since so many people were so excited for this particular event,” she said.

Malloy said she wished StuGov would be more “transparent” and hopes they can improve their communication if they continue with similar events in the future.

“They are in a difficult situation, but I hope that they’ll just learn from this year and give the underclassmen a way better experience in the future,” she said.

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