Synopsis

MakeMyTrip has unveiled Myra 2.0, a significant upgrade to its AI-powered travel assistant, enabling complete conversational booking journeys with integrated payments, multilingual voice support, and document uploads. Designed to simplify personalised travel planning, the platform enhances user convenience while expanding accessibility across metro, Tier-2, and smaller markets.

MakeMyTrip has announced a major update to Myra, its AI-powered travel assistant, adding features that allow users to complete an entire booking journey through a conversational interface, including payments and voice-based interactions.

The updated version, called Myra 2.0, moves beyond basic travel discovery and recommendations. Users can now search, refine preferences, upload documents, ask contextual questions mid-booking, and complete reservations without leaving the chat flow.

The company says Myra is currently handling over 3 million conversations every quarter, with more than 45 per cent of usage now coming from Tier-2 and smaller cities. According to MakeMyTrip, travellers interacting with Myra show higher booking conversion rates compared to users following conventional search and filter-based flows.

One of the biggest additions is full voice-led booking support across eight languages, including Hindi, Bengali, Marathi, Tamil, Telugu, Kannada, Malayalam, and English. The assistant also supports barge-in interactions, allowing users to interrupt and modify requests naturally during conversations.

MakeMyTrip says voice engagement is significantly higher in non-metro markets, where many users prefer conversational inputs over traditional app navigation. The company also noted that a majority of voice queries currently arrive in Hinglish and tend to be more detailed than text-based searches.

The assistant is designed to handle more layered travel requests than traditional booking interfaces. For instance, users can search for hotels with multiple constraints such as accessibility features, specific dining preferences, or interconnected rooms. Similarly, international travellers can ask visa-related questions during itinerary planning without switching platforms.

Another key upgrade is integrated payments. Myra can now take users from search to final payment confirmation within the same interface, removing the need to jump between different booking screens.

The platform has also introduced multimodal support, allowing users to upload documents and images directly inside the chat. Passport OCR is the first live implementation, helping automate traveller detail entry during international bookings.

Additional updates include smarter autocomplete suggestions while typing, structured tap-based flows for steps like seat selection and traveller information, and the ability to ask follow-up questions about specific flights or hotels without resetting the broader search context.

Rajesh Magow, Co-Founder and Group CEO at MakeMyTrip, said travel booking remains a difficult category for AI because it combines constantly changing inventory with highly personalised customer preferences. He added that Myra’s newer AI workflows are now capable of handling more complex international flight and hotel reservations conversationally.

With Myra 2.0, MakeMyTrip is clearly pushing toward a more AI-led booking experience, reflecting a broader shift across consumer apps where conversational interfaces are increasingly replacing traditional menus, filters, and search flows.